Return / Cancellation / Exchange Policy
Welcome to Shadi Dress, where we bring the vibrancy and elegance of Pakistani fashion right to your doorstep in Canada. We want you to have a seamless shopping experience with us, and our refund policy reflects our commitment to your satisfaction.
Order Cancellation
Changed your mind? No problem! To cancel your order, simply email our customer service team at info@shadidress.ca. However, please note that we typically ship orders within 12 hours, so be sure to contact us within this timeframe to ensure your cancellation request can be honored.
Non-Refundable Items
Customized & Sale Dresses
When it comes to customized or sale items, we pour our hearts into tailoring these pieces just for you. As such, these items are non-refundable:
- Customized Dresses: If you provide your own measurements, we follow them meticulously. Due to the personalized nature of these orders, they can’t be resold.
- Sale Dresses: Our sale items are final sale and cannot be returned or exchanged.
Returns & Exchanges
At Shadi Dress, we stand by the quality of our products. If you receive an incorrect or damaged item, we are here to help. You can return or exchange the product under the following conditions:
- Wrong Product Received: If we sent you the wrong dress, notify us via email, and we’ll make it right.
- Damaged Product: Should your dress arrive damaged, please get in touch with our customer service team, and we’ll arrange for a replacement or refund.
Please include your order number and photos of the product when contacting us about a return or exchange.
Disclaimer
The color of each dress may vary slightly due to photography and lighting effects. We strive to show the most accurate representation, but slight differences can occur.
While we’re not the original manufacturers of these dresses and the brands don’t provide embellishments, we strive to enhance them beautifully. You might notice slight differences in pearls and beads compared to the photos, but rest assured, our embellishments are crafted with care to elevate the style.
We appreciate your understanding and support. If you have any questions or need further assistance, don’t hesitate to reach out to us at info@shadidress.ca.
Stay stylish and happy shopping with Shadi Dress!