Return / Cancellation / Exchange Policy

Cancellation

To cancel your order please email our customer service team at info@shadidress.ca. We usually ship orders within 12 hours so it may not be possible to honor your request if you fail to inform us within 12 hours.

Custom And Duties

Your order may be required to pay customs and import duties upon arrival of the goods into your country. Shadi Dress is not responsible for any taxes or duties the customs office of your country may charge you, any amount payable as duty and taxes necessary to release your order from customs will be paid by you.

Returns / Exchange

Shadi Dress does not offer ‘Returns or Exchange’ for any of products. Please note that while selecting your dress size, check out our size guide (size chart) very carefully. If you think any of our sizes don’t fit you well, select the “cutom size” option and provide complete measurements. Remember, we strictly follow the measurements provided by the customer.